Analisis Spasial Tingkat Kepuasan Masyarakat dalam Pengelolaan Sampah di Kota Palembang
Abstract
Waste management is a critical public service that influences environmental quality and community welfare. Differences in urban spatial characteristics may affect the quality of waste management services and public satisfaction. This study aims to analyze differences in public satisfaction toward waste management across regional typologies in Palembang City. A quantitative comparative approach was employed using survey data collected from residents in six sub-districts representing city core, suburban, and fringe areas. Data were analyzed using descriptive statistics and the Kruskal–Wallis test due to non-normal data distribution. The results showed that the city core area had the highest average satisfaction score (M = 3.67), followed by suburban (M = 3.59) and fringe areas (M = 3.41). However, the Kruskal–Wallis test indicated that the differences were not statistically significant (H = 3.680; p = 0.159). Although no significant differences were found, a spatial pattern suggests lower satisfaction levels in areas farther from the city center. These findings emphasize the need to incorporate spatial considerations into waste management policies to achieve more equitable and effective service delivery.
Keywords
public satisfaction, spatial analysis, waste management
References
Agamuthu, P., & Babel, S. (2023). Waste management developments in the last five decades: Asian perspective. Waste Management & Research, 41(10). https://doi.org/10.1177/0734242X231199938
Brotosusilo, A., & Handayani, D. (2020). Dataset on waste management behaviors of urban citizens in large cities of Indonesia. Data in Brief, 31, 106053. https://doi.org/10.1016/j.dib.2020.106053
Devi, et al. (2024). Analisis kebijakan publik dalam pengelolaan sampah perkotaan di Indonesia. Triwikrama: Jurnal Multidisiplin Ilmu Sosial, 8(12).
Ecosystem Health and Sustainability. (2023). Assessment of waste management efficiency using subjective and objective indicators in 26 major Chinese cities. https://doi.org/10.34133/ehs.0024
Henao-Rodríguez, C., Lis-Gutiérrez, J. P., & Guzmán-Sierra, A. S. (2024). Factors influencing environmental awareness and solid waste management practices in Bogotá. Environmental Science and Technology. https://doi.org/10.1177/11786221241261188
Ismiraj, M. R., Wulansari, A., Setiadi, Y., & Pratama, A. (2023). Perceptions of community-based waste bank operators and customers on its establishment and operationalization: Cases in Pangandaran, Indonesia. Sustainability, 15(14), 11052. https://doi.org/10.3390/su151411052
Journal of Material Cycles and Waste Management. (2024). Optimization of municipal solid waste collection sites by an integrated spatial analysis approach in Semarang City. https://doi.org/10.1007/s10163-023-01876-5
Kementerian Lingkungan Hidup dan Kehutanan. (2024). Sistem Informasi Pengelolaan Sampah Nasional (SIPSN).
Lewis, B. D., & Pattinasarany, D. (2019). Determining citizen satisfaction with local public education in Indonesia.
Masruroh, I., Larasati, A., & Putri, R. (2026). Pengaruh kualitas pelayanan dan kesadaran lingkungan terhadap kepuasan masyarakat di Kota Palembang, 14(1).
Marešová, D., Mareš, K., & Alexiou-Ivanova, T. (2023). Evaluating the waste management situation and attitudes of residents in Bandung, Indonesia. Integrated Environmental Assessment and Management, 19(1), 114–126.
Maulidah, M., Arisanty, D., & Aristin, N. F. (2024). Level of community participation in 3R-based household waste management in North Banjarmasin District. The Kalimantan Social Studies Journal, 5(2), 120–131.
MCP Analytics. (2025). Kruskal-Wallis test: Practical guide for data-driven decisions.
Municipal Solid Waste Management in Indonesia. (2025).
Sekito, T., Prayogo, T. B., Dote, Y., Yoshitake, T., & Bagus, I. (2013). Influence of a community-based waste management system on people’s behavior and waste reduction. Resources, Conservation and Recycling, 72, 84–90. https://doi.org/10.1016/j.resconrec.2013.01.001
Suryawan, I. W. K., Suhardono, S., Phan, T. T. T., & Septiariva, I. Y. (2025). Exploring factors and clustering of community willingness to pay in sustainable waste management in Jakarta, Indonesia. Local Development & Society. https://doi.org/10.1080/26883597.2025.2599904
Syafri, S., Surya, B., Ridwan, R., Bahri, S., & Rasyidi, E. S. (2020). Water quality pollution control and watershed management based on community participation in Maros City, South Sulawesi, Indonesia. Sustainability, 12(24), 10260. https://doi.org/10.3390/su122410260
The effect of public service quality on community satisfaction. (2024). DIA: Jurnal Administrasi Publik, 22(2).
Tonthowi. (2025). Analisis keberlanjutan dan pengelolaan program Bank Sampah Asri di RW 02, Kelurahan Malaka Sari, Jakarta Timur. Konferensi Nasional Ilmu Administrasi.
Yuliastuti, N., Wahyono, H., Syafrudin, S., & Sariffuddin, S. (2017). Dimensions of community and local institutions’ support: Towards an eco-village kelurahan in Indonesia. Sustainability, 9(2), 245. https://doi.org/10.3390/su9020245
Published
How to Cite
Issue
Section
Copyright
Copyright (c) 2026 Ina Masruroh, Zetia Wijayanti, Pandu Pamungkas
The author(s) retain full copyright of this work. The copyright holder grants the journal the right of first publication and the right to distribute the work under the terms of the selected open-access license.
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
All published content in Takuana: Jurnal Pendidikan, Sains, dan Humaniora is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY NC SA 4.0). This license allows others to share, copy, redistribute, and adapt the work for non-commercial purposes, as long as proper credit is given to the original author(s) and source, and any derivative works are distributed under the same license.
Attribution must include a clear citation of the original work and a statement indicating whether any changes were made. Commercial use is not permitted under this license and there is no additional legal or technological restrictions may be applied. For more information about the license terms and permissible use, please refer to the full license text available here.
