Analisis Model CIPP dalam Evaluasi Pelaksanaan Aplikasi SiPita Tahun 2024 pada Kantor Perwakilan BKKBN Provinsi Kalimantan Selatan
Abstract
The implementation of effective, transparent, and digital-based public information services is one of the efforts to support the Electronic-Based Government System (SPBE). One of the innovations implemented by the South Kalimantan Provincial Representative Office of the National Population and Family Planning Board (BKKBN) is the SiPita application, which still faces several challenges in its implementation. This study aims to analyze the implementation of the SiPita application in 2024 using the CIPP (Context, Input, Process, Product) evaluation model. This study employed a qualitative approach with data collected through interviews, observations, and documentation. Data were analyzed using the CIPP evaluation model, which encompasses the aspects of context, input, process, and product. The findings indicate that the implementation of the SiPita application has generally supported the digitalization of public information services and enhanced information transparency within the South Kalimantan Provincial Representative Office of BKKBN. The implementation is supported by adequate human resources, infrastructure, standard operating procedures, and organizational policies. Service delivery processes have been carried out systematically through verification and validation mechanisms, the use of e-tickets, and regular monitoring and evaluation. However, several challenges remain, including limited server development, delays in data updates, suboptimal utilization of the application across all districts and municipalities, and the need to strengthen service resources. The implementation of SiPita has positively contributed to improving the quality of public information services, efficiency, transparency, data validity, and service accountability. Therefore, strengthening infrastructure, optimizing the system, and enhancing human resource capacity are necessary to ensure the sustainability of its implementation.
Keywords
BKKBN, CIPP Evaluation, Electronic-Based Government System (SPBE), Public Information Services, SiPita Application
References
Alenezi, A., & Tarhini, A. (2024). Digital transformation and public service innovation in government organizations. Government Information Quarterly, 41(2), 101945.
Creswell, J. W., & Creswell, J. D. (2023). Research design: Qualitative, quantitative, and mixed methods approaches (6th ed.). Sage Publications.
Creswell, J. W., & Guetterman, T. C. (2019). Educational research: Planning, conducting, and evaluating quantitative and qualitative research (6th ed.). Pearson.
Denzin, N. K. (2017). The research act: A theoretical introduction to sociological methods (2nd ed.). Routledge.
Janowski, T. (2021). Digital government evolution: From transformation to contextualization. Government Information Quarterly, 38(4), 101585.
Kasmaini, K., dkk. (2023). Evaluasi program pendidikan menggunakan model CIPP: Kajian implementasi dan efektivitas program. Jurnal Evaluasi Pendidikan Indonesia, 14(2), 87–98.
Mergel, I., Ganapati, S., & Whitford, A. B. (2021). Agile innovation management in government: A research agenda. Government Information Quarterly, 38(3), 101557.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2020). Qualitative data analysis: A methods sourcebook (4th ed.). Sage Publications.
Peraturan Presiden Republik Indonesia Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik.
Puron-Cid, G., Reddick, C. G., & Ganapati, S. (2022). Digital government and public value creation: The role of citizen-centered services. Government Information Quarterly, 39(2), 101634.
Stufflebeam, D. L., & Shinkfield, A. J. (2007). Evaluation theory, models, and applications. Jossey-Bass.
Sugiyono. (2023). Metode penelitian kualitatif. Alfabeta.
Undang-Undang Republik Indonesia Nomor 14 Tahun 2008 tentang Keterbukaan Informasi Publik.
Undang-Undang Republik Indonesia Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi.
Zeebaree, S. R. M., dkk. (2023). E-government implementation and public service quality: A systematic review. International Journal of Electronic Government Research, 19(1), 1–18.
Published
How to Cite
Issue
Section
Copyright
Copyright (c) 2026 Fitria Ramadhani, Taufik Arbain
The author(s) retain full copyright of this work. The copyright holder grants the journal the right of first publication and the right to distribute the work under the terms of the selected open-access license.
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
All published content in Takuana: Jurnal Pendidikan, Sains, dan Humaniora is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY NC SA 4.0). This license allows others to share, copy, redistribute, and adapt the work for non-commercial purposes, as long as proper credit is given to the original author(s) and source, and any derivative works are distributed under the same license.
Attribution must include a clear citation of the original work and a statement indicating whether any changes were made. Commercial use is not permitted under this license and there is no additional legal or technological restrictions may be applied. For more information about the license terms and permissible use, please refer to the full license text available here.
